Policies
Privacy Policy
Privacy Notice
This privacy notice discloses the privacy practices for
www.robsoffroad.com . This privacy notice applies solely to information
collected by this web site.
It will notify you of the following:
- What personally identifiable information is
collected from you through the web site, how it is used and with whom
it may be shared.
- What choices are available to you regarding the
use of your data?
- The security procedures in place to protect the
misuse of your information.
- How you can correct any inaccuracies in the
information.
Information Collection, Use, and
Sharing
We are the sole owners of the information collected on this site. We
only have access to/collect information that you voluntarily give us
via email or other direct contact from you. We will not sell or rent
this information to anyone.
We will use your information to respond to you,
regarding the reason you contacted us. We will not share your
information with any third party outside of our organization, other
than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via
email in the future to tell you about specials, new products or
services, or changes to this privacy policy.
Your Access to and Control Over
Information
You may opt out of any future contacts from us at any time. You can do
the following at any time by contacting us via the email address or
phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of
your data.
Security
We take precautions to protect your information. When you submit
sensitive information via the website, your information is protected
both online and offline.
Wherever we collect sensitive information (such as
credit card data), that information is encrypted and transmitted in a
secure way. You can verify this by looking for a closed lock icon at
the bottom of your web browser, or looking for
“https” at the beginning of the address of the web
page.
While we use encryption to protect sensitive
information transmitted online, we also protect your information
offline. Only employees who need the information to perform a specific
job (for example, billing or customer service) are granted access to
personally identifiable information. The computers/servers in which we
store personally identifiable information are kept in a secure
environment.
Return Policy
Note: Please determine the requirements and fit to
your vehicle prior to ordering.
No merchandise may be returned without Return
Authorization number from Rob’s Off Road & 4 Wheel
Drive Center. Merchandise accepted for return will be for credit only,
NO CASH REFUNDS. Shipping costs cannot be credited on returned
products. All returns will be required to be shipped in the original
packaging.
A 25% restocking fee will be charged on all
returned items for a store credit only unless merchandise is proven to
be defective or shipped in error by Rob’s Off Road &
4 Wheel Drive Center. Any warranty claim or request to return
merchandise must be made within 20 days from receipt of merchandise.
The Return Authorization number must accompany
your return. Merchandise must be returned pre-paid and insured for its
retail cost. The original invoice or copy (with return authorization
number) must accompany all returns. No claims can be accepted on parts
that have been modified or damaged in any way
Shipping Policy
Rob's Off Road & Four Wheel Drive Center exclusively ships via
UPS on all orders considered non truck freight. Rob's Off Road
& Four Wheel Drive Center will only ship to the fifty U.S
states and Canada which excludes all other international destinations.
In the event that you, the customer, places an order to an
International address not listed above, Rob's Off Road & Four
Wheel Drive Center reserves the
right to cancel your order and issue a full refund.
When
will my product be shipped out?
Most products ordered will ship within 1-2 business days, some
exceptions may include back ordered and/or direct ship items.
How long will it take to receive
my product?
If the product is in stock most orders are received within 3-6 business
days depending on your location. Non-stock, special order and out of
stock items may take 1-2 weeks to be received. If you would like to
check inventory or
estimated ship date please contact us.
Free
Shipping Over $750.00
Rob's Off Road & Four Wheel Drive Center free UPS Ground
shipping is available on online purchases totaling $750.00 or greater.
This free shipping offer is good only to U.S addresses within the 48
contiguous states, which excludes Hawaii, Alaska, Puerto Rico and the
U.S. Virgin Islands. Free shipping is UPS Ground. This offer does not
apply to truck freight
items, Transferflow Fuel Tanks, ATS Transmissions and BD-Power
Transmissions, and Bumpers.
APO/FPO
Shipping (Military Address)
Rob's Off Road & Four Wheel Drive Center CANNOT ship product
directly to APO or FPO addresses because Rob's Off Road & Four
Wheel Drive Center utilizes UPS. (which does not ship to APO/FPO
addresses) As an option, you may want to consider shipping to a
stateside street address and then sending the package to the APO/FPO
address overseas via the US Postal Service.
Rob's Off Road & Four Wheel Drive Center reserves the right to
change this offer at any time.
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